Returns & Warranty
Returns & Warranty
Ice-Fields.ca’s return policy lasts 30 days. If the date of purchase exceeds 30 days, Ice-Fields.ca cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when it was received. It must also be in its original packaging and in new condition. To complete your return, a receipt or proof of purchase is required.
To initiate a return, please contact us at info@ice-fields.com while providing the following fields of information:
- Contact name
- Mailing address
- Order number/proof of purchase
- Reason for return including a brief description and photos
Our products have a 1-year limited warranty which begin at the date of purchase. We reserve the right to check any shoe to determine warranty coverage. Please note the following are not covered by the limited warranty:
- Damage due to natural wear and tear
- Material failure from misuse or accidents
- After-market product modification
- Purchases made from an unauthorized, third-party reseller
- Poor fit
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved and processed, a credit will automatically be applied to your credit card or original method of payment within 30 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@ice-fields.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ice-fields.com and send your item to: Ice Fields, att:Refunds, 23 Scottfield Dr, Toronto ON M1S5R4, Canada.
Shipping
To return your product, you should mail your product to: Ice Fields, att:Refunds, 23 Scottfield Dr, Toronto ON M1S5R4, Canada
Shipping costs are non-refundable. If you receive a refund, only the product cost will be refunded.
You will be responsible for paying your own return shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.